Privacy Policy
Scope of This Policy
This privacy policy governs the collection, processing, storage and disclosure of personal data by Hades Bet. It applies to all users of the website, mobile application and related services. By accessing the platform, users acknowledge the data practices described herein.
Data Categories and Collection Points
The following table specifies each category of personal data, its source and the legal basis for processing:
| Data Category | Specific Fields | Collection Point | Legal Basis |
|---|---|---|---|
| Identity data | Full name, date of birth, nationality | Registration form | Contractual necessity |
| Contact data | Email address, telephone number, postal address | Registration form | Contractual necessity |
| Financial data | Payment card details, bank account data, crypto wallet addresses | Cashier / deposit flow | Contractual necessity |
| Verification data | ID document scans, proof of address, payment method proof | KYC document upload | Legal obligation |
| Technical data | IP address, browser type, OS, device identifiers | Automatic collection | Legitimate interest |
| Behavioural data | Pages visited, session duration, game preferences | Automatic collection | Legitimate interest |
| Communication data | Live chat transcripts, email correspondence | Support interactions | Contractual necessity |
Data Retention Schedule
| Data Category | Active Account | Post-Closure Retention | Basis for Retention |
|---|---|---|---|
| Identity & contact data | Duration of account | 5 years | Regulatory compliance |
| Financial transaction records | Duration of account | 7 years | Anti-money laundering obligations |
| KYC documentation | Duration of account | 5 years | Regulatory compliance |
| Technical & behavioural data | Duration of account | 12 months | Legitimate interest |
| Support correspondence | Duration of account | 2 years | Dispute resolution |
Upon expiry of the applicable retention period, data is permanently and irreversibly deleted from all systems, including backups, within 90 days.
Data Processing Purposes
- Account administration – registration, authentication and account lifecycle management.
- Regulatory compliance – identity verification (KYC), age checks and anti-money laundering screening.
- Transaction execution – processing deposits, withdrawals and associated financial operations.
- Platform security – fraud detection, abuse prevention and system integrity monitoring.
- Service communication – transactional notifications, account alerts and (with consent) promotional messages.
- Platform improvement – analysing anonymised usage patterns to refine functionality and performance.
- Legal proceedings – responding to lawful requests from regulatory bodies and law enforcement.
Third-Party Data Sharing
| Recipient Category | Data Shared | Purpose |
|---|---|---|
| Payment processors | Financial data, identity data | Transaction processing |
| KYC verification providers | Identity data, verification documents | Regulatory compliance |
| Game content providers | Session tokens (pseudonymised) | Game delivery |
| Regulatory authorities | As legally required | Compliance with statutory obligations |
| Infrastructure providers | Technical data (encrypted) | Hosting and system maintenance |
Personal data is not sold, rented or otherwise commercially distributed to third parties for marketing purposes.
Security Measures
| Measure | Implementation |
|---|---|
| Transport encryption | 128-bit SSL (TLS 1.3) on all connections |
| Data-at-rest encryption | AES-256 for stored personal data |
| Communication security | PGP protocol for sensitive transfers |
| Access control | Role-based access; need-to-know principle |
| Monitoring | Continuous intrusion detection and logging |
| Audit schedule | Quarterly external security assessments |
User Rights
Users may exercise the following rights in relation to their personal data:
| Right | Description | Response Time |
|---|---|---|
| Access | Obtain a copy of all personal data held | 30 days |
| Rectification | Correct inaccurate or incomplete data | 30 days |
| Erasure | Request deletion (subject to legal retention obligations) | 30 days |
| Restriction | Limit processing to storage only | 30 days |
| Portability | Receive data in structured, machine-readable format | 30 days |
| Objection | Object to processing based on legitimate interest | 30 days |
Requests should be submitted via live chat or by email to [email protected]. Identity verification may be required before processing a rights request.
Policy Updates
This policy is reviewed quarterly. Material amendments are communicated to users via email notification and an on-site banner. Continued use of the platform after notification constitutes acceptance of the updated terms.
Contact
Data protection enquiries can be submitted to the Hades Bet support team at [email protected] or via live chat. The team operates 24 hours a day, 7 days a week.