Responsible Gambling
Platform Position
Hades Bet classifies responsible gambling as an operational requirement rather than an optional feature. The platform provides a structured set of controls that enable players to define measurable boundaries around their gambling activity. This page documents all available tools, their configuration parameters and activation procedures.
Available Limit Types
| Limit Type | Configurable Periods | Effect | Decrease | Increase |
|---|---|---|---|---|
| Deposit limit | Daily, weekly, monthly | Blocks deposits exceeding the set amount | Immediate | After cooling-off period |
| Loss limit | Daily, weekly, monthly | Suspends play when net losses reach the threshold | Immediate | After cooling-off period |
| Session time limit | Per session | Triggers a notification when the set duration elapses | Immediate | Immediate |
| Reality check interval | Configurable (e.g. every 30, 60, 90 minutes) | Displays session duration and wagering summary | Immediate | Immediate |
All limit reductions take effect immediately. Limit increases are subject to a mandatory cooling-off period to prevent impulsive changes.
Self-Exclusion Options
| Exclusion Type | Duration | Account Status | Reversibility |
|---|---|---|---|
| Short break | 24 hours | Login, deposits and play disabled | Automatic reactivation after period |
| Extended break | 7 or 30 days | Login, deposits and play disabled | Contact support after expiry |
| Long-term exclusion | 6 months | Full account suspension | Contact support after expiry |
| Permanent closure | Indefinite | Account permanently closed | Irreversible |
During any exclusion period, no marketing communications are sent. Outstanding balances at the time of permanent closure are paid out in accordance with the withdrawal terms, subject to verification requirements.
Activation Procedure
Limits and self-exclusion can be configured through two methods:
Method 1 – Account Settings
- Log in to the Hades Bet account.
- Navigate to Account Settings or the Responsible Gambling section.
- Select the desired limit type and configure the parameters.
- Confirm the selection. Changes are recorded and applied immediately (for reductions) or after the cooling-off period (for increases).
Method 2 – Support Request
- Contact the support team via live chat or email at [email protected].
- Specify the limit type, amount and/or exclusion duration.
- The support agent processes the request and confirms activation.
Indicators of Problematic Gambling Behaviour
The following behavioural patterns may indicate that gambling is no longer a form of entertainment:
- Wagering amounts that exceed disposable income.
- Attempting to recover losses by increasing stake sizes or frequency.
- Difficulty adhering to pre-set time or spending limits.
- Gambling causing measurable negative effects on relationships, employment or finances.
- Concealing gambling activity or amounts from others.
- Using gambling as a coping mechanism for stress or negative emotions.
- Prioritising gambling over daily responsibilities.
If any of these indicators are present, Hades Bet recommends using the available limit and self-exclusion tools or contacting one of the external organisations listed below.
Age Verification
Hades Bet accepts only players aged 18 and over. Age verification is conducted during registration and reinforced through KYC document checks. Parental control software is recommended for shared devices. Resources include Net Nanny and Qustodio.
External Support Organisations
| Organisation | Services Provided | Contact |
|---|---|---|
| GamCare | Free counselling, information and support for problem gambling | www.gamcare.org.uk |
| BeGambleAware | Independent advice and treatment referrals | www.begambleaware.org |
| Gamblers Anonymous | Peer support groups | www.gamblersanonymous.org.uk |
| National Gambling Helpline | Free, confidential telephone support (24 hours) | 0808 8020 133 |
Contact
Players who require assistance with limit configuration, self-exclusion or any aspect of responsible gambling can contact the Hades Bet support team at any time. Live chat is available on every page. Email enquiries can be directed to [email protected]. All responsible gambling requests are treated as priority.